Sarah Harkleroad

Experience & Expertise

Twenty-plus years in adult education, with the last decade leading enterprise learning strategy, technology and talent development in regulated healthcare and pharma — plus the skills, credentials and toolkit behind the results.

2025 — 2026

Director, Talent Development

RHC Group — Bookmark Medical (formerly Revere Medical)

  • Built the national L&D strategy, technology, and talent development function for 1,500 employees and 2,000+ affiliated providers across 100+ clinics, labs, and pharmacies.
  • Selected and converted to new, AI-enabled LMS and other learning tools.
  • Improved learning engagement, relevance, and production time using AI text to -voice, -image, and -video generation tools.
  • Owned SharePoint intranet governance and knowledge management strategy. 

2024

Learning Management System and Instructional Design Contractor

Novo Nordisk

  • Tested SCORM for Sales Rep training and trained business owners on rigorous testing methods.
  • Educated and advised internal clients on LMS feature configuration and utilization for business-unit goal attainment.
  • Identified root causes of ServiceNow IT tickets, strategically planned solutions, and improved the internal-client experience with streamlined workflows.
  • Managed work via Scrum (sprints, backlog grooming, retrospectives) tracked on a Kanban board; improved metrics and reporting accuracy by fixing card and task update processes.

2019 — 2024

Director, Learning Development

Steward Health Care

  • Built the national L&D strategy and technology for 50,000+ staff across 40 hospitals and 100+ clinics.
  • Saved $300K+ annually in L&D overhead and $1M+ organization-wide through LMS reconfiguration and modern eLearning design.
  • Cut up to 2.7 million hours of seat time with micro-learning, pre-assessments and test-out options — one course dropped from 60 minutes to 5.
  • Drove a 90% reduction in inquiries and eliminated 600+ helpdesk tickets per month with knowledge management strategy, automation, and empowerment of managers as mid-level admins.

2013 — 2018

Director

YMCA International Learning Center

  • Led a $1.6M budget, a team of 28 and a school of 850 participants; grew enrollment 28% in a single year.
  • Doubled a Massachusetts Department of Education grant to $500K+ with Bloom's-based curricula adopted state-wide.
  • Designed a 100% paperless case-management workflow enabling 24/7 enrollment and real-time data.

2007 — 2015

Teacher: English as a Second Language (ESOL), College Preparation, and Business English

Northeastern University, MCPHS University, EC Boston, and Philadelphia 7th–9th grade schools

  • Taught English as a Second Language to international adults from beginner to proficient levels, preparing learners for U.S. university entry, core English literature and writing requirements, or Associate-degree Business English requirements.
  • Prioritized effectively in a fast-paced environment; used databases and advanced Excel tools (macros, formulas) to determine school-wide staff and class schedules and assignments.
  • Redesigned and implemented workflow processes and policies.
  • Supervised two assistants and assisted with hiring and supervising 45 teachers; monitored and ensured high-quality instruction and academic services, observed teachers, and provided feedback.

2004 — 2007

Society Account Manager, Project Manager, and Editorial Coordinator

Wolters Kluwer (formerly Lippincott Williams & Wilkins)

  • Wrote and refined white papers and business proposals.
  • Coordinated the peer-review process.
  • Improved journal fulfillment processes.
Toolkit

A stack already built for this role

Platforms administered, content tools authored in, and the integration layer behind them.

LMS / LCMS Platforms

  • Cornerstone SBX (Saba Cloud)
  • SkyPrep
  • HealthStream
  • Docebo
  • Moodle
  • Totara
  • EBSCO Dynamic Health
  • Skillsoft
  • ADP Workforce Now – Learn
  • MedTrainer

AI & Content Creation

  • Microsoft Copilot & Copilot Studio
  • ChatGPT
  • Claude
  • Gemini
  • Articulate 360 (Storyline, Rise, Peek)
  • Adobe Captivate
  • HeyGen
  • Vyond
  • iorad
  • Canva
  • Sora

Integration & Operations

  • Power Automate
  • SharePoint
  • Microsoft 365 & Teams
  • ServiceNow
  • Jira
  • Entra ID / Azure AD SSO
  • sFTP (Kronos/UKG, HealthStream)
  • ADP API integration
  • KPI dashboards

Areas of expertise

L&D strategy & leadership

Enterprise learning strategy across 40 hospitals and 100+ clinics, aligned to business priorities with cross-functional stakeholders and multimillion-dollar budgets.

AI & automation

Copilot, ChatGPT, Claude, Gemini and Lovable in production workflows; HeyGen and Vyond text-to-video; Power Automate cloud flows and desktop RPA.

LMS / LCMS architecture

Super-admin and migration expert of Cornerstone SBX (Saba), SkyPrep, HealthStream, Skillsoft, and ADP Learn. SSO, sFTP, xAPI, SCORM/AICC and bulk imports at scale.

Instructional design

ADDIE, SAM and RCD with Bloom's Taxonomy and Knowles' adult learning theory — micro-learning, branching scenarios, simulations and test-out pathways.

Data, analytics & compliance

Complex LMS reporting, dashboards and audits that stood up to Joint Commission, CMS, Legal and Compliance review. Excel macros and VBA to scale.

Talent development

Career pathing, mentoring cohorts, train-the-trainer, gamification and recognition programs that doubled engagement, retention and compliance.

Education & credentials

  • M.Ed. — Arcadia University
  • CPTM — Training Industry, Inc.
  • Lean Six Sigma Black Belt
  • Instructional Design — University of Illinois
  • Agile Leadership — University of Colorado
  • B.A. English — Temple University
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